CozyWrist policies

Privacy Policy

How we collect, use and protect your information.

Information we collect

When you visit or buy from CozyWrist, we collect the information needed to process your order, such as your name, email address, shipping address and phone number. Payment card details are handled by our payment provider and are never stored by us. We also collect basic information about your device and how you use our site, only where you have agreed to cookies.

How we use your information

To process, ship and support your order
To send you order and shipping updates
To answer your questions
To protect against fraud
To improve our website and, where you have agreed, measure our advertising

Sharing your information

We share your information only with the service providers that help us run the store, such as our payment processor, shipping carriers, website and analytics providers and, if you accept cookies, Meta for ad measurement (see below). We do not sell your personal information.

Meta Pixel and ad measurement

If you click “Accept” on our cookie banner, we use the Meta Pixel, a tool provided by Meta Platforms (the company behind Facebook and Instagram), to measure how well our ads work. It records actions on our site such as page views, product views, adding to cart, starting checkout and completed purchases (including the order value), and Meta may use cookies to connect these actions with people who saw our ads.

If you click “Decline”, the Meta Pixel is not loaded. If you accept and later change your mind using “Manage cookies” at the bottom of every page, we stop sending this information. You can read how Meta handles data in Meta's own privacy policy.

Cookies

You can accept or decline non-essential cookies at any time using the “Manage cookies” link at the bottom of every page. Details are in our Cookie Policy.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time. Depending on where you live (for example California), you may have additional rights under local law.

Data retention

We keep order information for as long as needed for our records and legal obligations, unless you ask us to delete it where the law allows.

Contact

For privacy questions, please contact us.