Refund Policy

30-day money-back guarantee

We want you to be happy with your CozyWrist. If you are not satisfied for any reason, you can request a refund within 30 days of the date your order was delivered.

How to request a refund

1. Contact us within 30 days of delivery with your order number.
2. We will reply with return instructions and the address to send your item to.
3. Send the item back with all included parts (the wrap and the charging cable).

Refund processing

Once we receive your return, we will email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement.

Damaged or wrong items

If your order arrives damaged, faulty or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo, and we will arrange a replacement or a full refund.

Questions

If you have any questions about refunds, please contact us.